Juran's quality handbook : the complete guide to performance excellence / [Joseph M. Juran], Joseph A. De Feo.

Contributor(s):

Material type: Text

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9781259643613 (hbk. : acidfree paper)
1259643611 (hbk. : acidfree paper)

Other title:

Quality handbook

Subject(s):

Quality control -- Handbooks, manuals, etc

Genre/Form:

Handbooks and manuals.

DDC classification:

658.562 JUR 23 019026

Contents:

Introduction: Quality and performance excellence / Joseph A. De Feo -- Universal principles of quality management /Joseph M. Juran & Joseph A. De Feo -- Developing an excellence culture / Joseph A. De Feo -- Developing the quality and excellence office / Joseph A. De Feo -- Quality planning and design of new goods and services / John Early and Joseph A. De Feo -- Quality improvement and breakthrough performance / Joseph M. Juran -- Quality control to assure compliance to customer requirements / Joseph M. Juran and Joseph A. De Feo -- Strategic planning and performance excellence / Joseph A. De Feo, Rick Edgeman, Gerhard Plenert, and Kenneth Snyder -- Organization roles to support a quality and excellence culture / Joseph A. De Feo and Peter Robustelli -- Quality assurance and audits / Joseph A. De Feo -- The board of directors and organizational excellence / Marcos E.J. Bertin -- ISO 9000 quality management system / Joseph A. De Feo -- The role of statistics and probability / John Early -- Managing risk / Leonard W. Heflich -- Lean techniques and the Shingo prize / Kevin Caldwell, Rick Edgeman, Kenneth Snyder -- Six sigma: breakthrough to in-process effectiveness / Joseph A. De Feo and John F. Early -- Root cause analysis methods / Joseph A. De Feo and Kevin Caldwell -- Continuous innovation using design for six sigma / Joseph A. De Feo and John Early -- Benchmarking: best practices for market leadership / Brad Wood -- Graphical tools to improve process performance / Brian A. Stockhoff -- Accurate and reliable data and measurement systems / John Early -- Managing quality in operations: service / Joseph A. De Feo -- Managing quality in operations: manufacturing / Joseph A. De Feo -- Managing quality in the supply chain / Joseph A. De Feo -- Inspection, test, and measurement / Joseph A. De Feo -- Organization-wide assessment of quality / Joseph A. De Feo and Er Ralston.

Summary: "The "body of knowledge" for the science of quality management and performance excellence for more than half-a-century, Juran's Quality Handbook has been completely updated to meet the ever-changing needs of today's business and quality professionals. Under the guidance of a team of top experts, this authoritative resource demonstrates how to apply the right methods for delivering superior results and achieving excellence in any organization, industry, or country. Juran's Quality Handbook, Seventh Edition provides you with a complete roadmap for the discipline -- clearly written to make sure you know where you are in the process and what you must do to reach the next level. Within its pages, you will find A-Z coverage -- from key concepts, methods, research, and tools to practical applications on the job"--

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Book	Indian Institute for Human Settlements, Bangalore	658.562 JUR 019026 (Browse shelf(Opens below))	Available		019026

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Previous editions published under title: Quality control handbook.

Includes bibliographical references and index.

"The "body of knowledge" for the science of quality management and performance excellence for more than half-a-century, Juran's Quality Handbook has been completely updated to meet the ever-changing needs of today's business and quality professionals. Under the guidance of a team of top experts, this authoritative resource demonstrates how to apply the right methods for delivering superior results and achieving excellence in any organization, industry, or country. Juran's Quality Handbook, Seventh Edition provides you with a complete roadmap for the discipline -- clearly written to make sure you know where you are in the process and what you must do to reach the next level. Within its pages, you will find A-Z coverage -- from key concepts, methods, research, and tools to practical applications on the job"--

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