Strategy maps : converting intangible assets into tangible outcomes / Robert S. Kaplan, David P. Norton.

By:

Kaplan, Robert S

Contributor(s):

Norton, David P, 1941-

Material type: Text

TextBoston : Harvard Business School Press, 2004Description: xviii, 454 pages : illustrations ; 24 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9781591391340 (hbk.)

Subject(s):

DDC classification:

658.4012 KAL 23 002687

Contents:

Strategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations.

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Book	Indian Institute for Human Settlements, Bangalore	658.4012 KAL 002687 (Browse shelf(Opens below))	Available		002687

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Includes bibliographical references and index.

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