Exit, voice, and loyalty : responses to decline in firms, organizations, and states / Albert O. Hirschman.

By:

Hirschman, Albert O

Material type: Text

TextPublication details: Cambridge, Mass. : Harvard University Press, 1970.Description: x, 162 p. : ill. ; 21 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

0674276604 (pbk.)
9780674276604 (pbk.)

Subject(s):

DDC classification:

302.35 HIR 23 007951

Online resources:

Table of contents

Contents:

Introduction and doctrinal background -- Exit -- Voice -- A special difficulty in combining exit and voice -- How monopoly can be comforted by competition -- On spatial duopoly and the dynamics of two-party systems -- A theory of loyalty -- Exit and voice in American ideology and practice -- The elusive mix of exit and voice.

Summary: An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one-exit-is for the member to quit the organization or for the customer to switch to the competing product, and the other-voice-is for members or customers to agitate and exert influence for change "from within."--Publisher description.

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Book	Indian Institute for Human Settlements, Bangalore	302.35 HIR 007951 (Browse shelf(Opens below))	Available		007951

Includes bibliographical references and index.

Introduction and doctrinal background --
Exit --
Voice --
A special difficulty in combining exit and voice --
How monopoly can be comforted by competition --
On spatial duopoly and the dynamics of two-party systems --
A theory of loyalty --
Exit and voice in American ideology and practice --
The elusive mix of exit and voice.

An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one-exit-is for the member to quit the organization or for the customer to switch to the competing product, and the other-voice-is for members or customers to agitate and exert influence for change "from within."--Publisher description.

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