TY  - BOOK
ED  - Harvard Business School.
TI  - Harvard business review on customer relationship management
T2  - A Harvard business review paperback
SN  - 1578516994 (paperback.) 
U1  - 658.812 HAR  23
PY  - 2001///.
CY  - Boston : 
PB  - Harvard Business School Press, 
KW  - Customer relations
KW  - Management
N1  - Includes bibliographical references and index
ER  -