TY  - BOOK
AU  - Kaplan,Robert S.
AU  - Norton,David P.
TI  - Strategy maps: converting intangible assets into tangible outcomes 
SN  - 9781591391340 (hbk.)
U1  - 658.4012 KAL 23
PY  - 2004///
CY  - Boston
PB  - Harvard Business School Press
KW  - Strategic planning
KW  - Intangible property
KW  - Management
KW  - Human capital
N1  - Includes bibliographical references and index; Strategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations
ER  -