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Street-level bureaucracy : dilemmas of the individual in public services / Michael Lipsky.

By: Material type: TextTextPublisher: New York : Russell Sage Foundation, 2010Edition: 30th anniversary expanded edDescription: xxiii, 275 pages ; 23 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9780871545442 (pbk.)
  • 9780871545442 (alk. paper)
  • 0871545446 (alk. paper)
Subject(s): DDC classification:
  • 23 361.301 LIP 023348
LOC classification:
  • HV41 .L53 2010
Contents:
The critical role of street-level bureaucrats -- Street-level bureaucrats as policy makers -- The problem of resources -- Goals and performance measures -- Relations with clients -- Advocacy and alienation in street-level work -- Rationing services : limitation of access and demand -- Rationing services : inequality in administration -- Controlling clients and the work situation -- The client-processing mentality -- The assault on human services : bureaucratic control, accountability, and the fiscal crisis -- The broader context of bureaucratic relations -- Support for human services : notes for reform and reconstruction -- On managing street-level bureaucracy.
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Holdings
Item type Current library Call number Status Date due Barcode
Book Book Indian Institute for Human Settlements, Bangalore 361.301 LIP 023348 (Browse shelf(Opens below)) Checked out 08/08/2025 023348

Includes bibliographical references (p. 239-266) and index.

The critical role of street-level bureaucrats -- Street-level bureaucrats as policy makers -- The problem of resources -- Goals and performance measures -- Relations with clients -- Advocacy and alienation in street-level work -- Rationing services : limitation of access and demand -- Rationing services : inequality in administration -- Controlling clients and the work situation -- The client-processing mentality -- The assault on human services : bureaucratic control, accountability, and the fiscal crisis -- The broader context of bureaucratic relations -- Support for human services : notes for reform and reconstruction -- On managing street-level bureaucracy.

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