000			01393cam a22002894a 4500
999			_c3001 _d3001
001			13391901
003			OSt
005			20200907142332.0
008			031103s2004 maua b 001 0 eng
010			_a 2003024059
020			_a9781591391340 (hbk.) _cRs1250.00
040			_aBLR _beng _cIIHS _erda
082	0	4	_a658.4012 KAL _223 _b002687
100	1		_aKaplan, Robert S.
245	1	0	_aStrategy maps : _bconverting intangible assets into tangible outcomes / _cRobert S. Kaplan, David P. Norton.
264			_aBoston : _bHarvard Business School Press, _c2004.
300			_axviii, 454 pages : _billustrations ; _c24 cm.
336			_2rdacontent _atext _btxt
337			_2rdamedia _aunmediated _bn
338			_2rdacarrier _avolume _bnc
504			_aIncludes bibliographical references and index.
505	0		_aStrategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations.
650		0	_aStrategic planning.
650		0	_aIntangible property _xManagement.
650		0	_aHuman capital.
650		0	_aManagement.
700	1		_aNorton, David P., _d1941-
942			_2ddc _cBK